We offer the latest and greatest in accelerated internet access. We call it
AIA. We also offer the latest technolgy to protect your home computer
system with 4 layers of spam protection and filtering along with
the latest virus protection. Our users also have online email access
and can retrieve and manage their email through our webmail interface..
We want you to know all you can about our organization. Our company was founded on the principles outlined below. As you read these, we would like to remind you again that we are resolved to “do the right thing.”
- Genuine Value --You will receive a great service at a great price.
- Unconditional Satisfaction -- You have the right to a reasonable refund, if we fail to perform to your satisfaction.
- Full Disclosure --We will fully disclose and explain all charges,before you sign up for our AIA service.
- Common Sense Resolution --Policies will never stand in the way of doing the right thing. All WNY Telecomm representatives have the power to use reasonable judgment to address your concerns and "make it right."
- Privacy --No information about you or your AIA service will be disclosed to third parties, unless required by law or in order to enable or deliver your services.
- Input, Feedback & Response --You have the right to be heard. Your suggestions and comments will be recorded and communicated to WNY Telecomm personnel with the authority to take appropriate action. We will make all reasonable efforts to acknowledge and respond accordingly.
- Courtesy, Dignity & Respect --You will be treated with the utmost courtesy, dignity and respect in all dealings with WNY Telecomm and company personnel.
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